Shipping & Returns

SHIPPING POLICY

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Please allow 1-2 business days for your order to process before it gets shipped! 

Domestic Shipping (U.S.)
USPS First Class Mail 2-5 business days


We ship worldwide via DHL Express Worldwide!

Canada
  ~14 to 21 business days
All other Countries
 ~30 business days


How much does shipping cost?

Shipping costs vary depending on domestic or international orders placed. All shipping rates will be automatically calculated upon checkout.

(*See rates during checkout).

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RETURNS POLICY
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Our policy for refunds is 30 days after delivery of items purchased. If 30 days have gone by since your purchase, unfortunately we can no longer offer you a refund or exchange.

To be eligible for a return, all items must be unused and in the same condition that you received it. It must also be in the original packaging.

 Please note non-refundable items: 
* Digital Jaseog Gift cards
*Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
*Any item that is returned more than 30 days after delivery


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.

  • Contact your credit card company, it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via email to hello@jaseog.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded at this time.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to hello@jaseog.com .

Shipping
To return your product, ship your product to us to the address below &

email us hello@jaseog.com for more details.

PO BOX 94721

Seattle, WA 98124

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

*Please note that if you are shipping a returned item, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Questions? For any other inquiries contact us via email to hello@jaseog.com